Support
Email us and a person replies within 2 business days. There is no ticket system and no chatbot.
Email us
Replies go out within 2 business days, usually sooner. Write in any language; we answer in English.
Before you email
These four articles cover most of what people write in about:
- Why doesn't Webshot work on this page?
- How do I recover a recording that was not saved?
- Why is my camera or microphone not working?
- What data does Webshot collect?
Everything else is in the help center, which has a search box.
What to include in a bug report
The more of this you include, the more likely the first reply is a fix:
- Your browser and its version (for example Chrome 140 or Firefox 143).
- The Webshot version, shown at the bottom of the extension's settings page.
- What you were capturing or recording: a tab, a window, the whole screen, or the camera.
- The steps you took, in order, and what happened instead of what you expected.
- A screenshot or recording of the problem, if you can make one.
Other things the same address handles
- Removing an upload and its share link.
- Questions about privacy, permissions, or the terms.
- Feature requests. Short and specific ones get built sooner.